We are sorry to know that you no longer want to keep your Orvia account. Please note that if you only want to stop receiving notifications sent from Orvia, you can easily do so by deactivating notifications for Orvia in your phone's settings. If you only want to clear certain consultation records, you may use the relevant function in Orvia where available. Clearing consultation records is different from deleting your Orvia account.
If, after careful consideration, you still want to delete your Orvia account permanently, please read and ensure that you fully understand the contents of the Account Deletion Agreement (hereinafter referred to as this Agreement). In particular, please pay attention to the terms concerning authorization, disclaimers, limitation of liability, liability for breach of contract, dispute resolution, or other possible terms which may affect your rights and interests.
By clicking "Accept the Account Deletion Agreement” or requesting deletion of your account by other means, you acknowledge that you have carefully read and fully understood the contents of this Agreement and agree to be bound by it. If you do not agree to any part of this User Account Deletion Agreement, please stop the account deletion process immediately. If you have any questions, feel free to contact us at denova@71live.com.
1. Validity
This Agreement is entered into between the User and DENOVA PTE. LTD., and shall be legally binding on both parties.
2. Conditions to delete the account
2.1 Before requesting the deletion of your account, you must agree that:
- (i) The account you requested to delete is the one you registered through the official channels provided by DENOVA PTE. LTD., and it is subject to "Orvia User Terms and Conditions" and the relevant platform specifications;
- (ii) No credits remain in the Orvia wallet (excluding virtual property gifted). If there are still unused recharged credits in your wallet, you must use all remaining credits before you can delete your account. If you decide to forfeit the remaining credits, you must contact our customer service to request account deletion;
- (iii) There are no pending orders, ongoing services, unfinished consultations, refund requests, chargebacks, payment disputes, or other incomplete transactions or services associated with your account;
- (iv) There are no unresolved disputes associated with the account, including but not limited to complaints, claims, debts, litigation, and investigations involving DENOVA or any third party.
2.2 You understand and agree that if your account does not satisfy all of the above conditions simultaneously, DENOVA has the right to refuse your request to delete your account.
2.3 Please note that, in certain circumstances where we reasonably believe it is necessary to protect the security of user accounts or the legitimate rights and interests of users or DENOVA, we may refuse, suspend, or delay the processing of your account deletion request.
2.4 If you have any questions about the above conditions, or you are unable to resolve the relevant issues on your own, you can contact us at denova@71live.com for further consultation.
3. Consequences
You understand and agree that once your account is deleted, you will face the following legal consequences:
- (a) You will not be able to log in to this Orvia account or continue using any products or services associated with the account;
- (b) Your personal information associated with the account, such as consultation records, will be deleted, anonymized, or otherwise processed in accordance with the Orvia Privacy Policy and applicable law, and such information may not be recoverable;
- (c) There are no pending orders, ongoing services, unfinished consultations, refund requests, chargebacks, payment disputes, or other incomplete transactions or services associated with your account;
- (d) Any third-party account linked to your Orvia account, such as Google, Apple, or other supported login accounts, may be unlinked by us from your Orvia account;
- (e) Certain information may continue to be retained where required or permitted by applicable law, including for security, fraud prevention, payment, tax, accounting, dispute resolution, compliance, or legal claim purposes;
- (f) Other consequences arising from or related to the deletion of the account.
4. Irreversibility
The deletion of your account is irreversible. You can register again as a new Orvia user. However, you will not be able to retrieve any information from your previously deleted account. If you decide to delete your account, we recommend that you save or back up relevant information. Otherwise, you may not be able to provide necessary transaction or other information, which could affect our ability to process any after-sales requests or claims relating to past purchases.
5. Exemption
Deleting your account does not exempt or reduce any obligations or liabilities arising before the deletion. We may still hold you liable for any breach of contract, unlawful conduct, unpaid payment obligations, unresolved disputes, or other liabilities in accordance with applicable law, the Orvia User Terms and Conditions, the Orvia Privacy Policy, the Orvia Top-up Agreement, and other applicable rules or agreements.
6. Restrictions on New Account Registration
You understand and agree that if you repeatedly delete and recreate your account, such behavior may be identified as a potential security risk. In such circumstances, we may refuse your request to register a new account.
7. Deleting your account
After careful consideration, you confirm that you have read and fully understood the contents of this agreement and agree to comply with it. If you still want to permanently delete your Orvia account, please follow the steps below:
Orvia app→Settings→Account settings→Delete account.
8. Contact Us
DENOVA PTE. LTD., 60 Paya Lebar Road, #11-53, Paya Lebar Square, Singapore 409051.
By proceeding with account deletion, you confirm once again that you have carefully read and fully understood the contents of this Agreement and agree to be bound by it.